Accessibility Policy for VanDusen Chevrolet Buick GMC Ltd.

PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES

VanDusen Chevrolet Buick GMC is committed to excellence in serving all customers including people with disabilities.

Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, VanDusen Chevrolet Buick GMC Ltd will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at Bayly St W, Ajax. And on-line at www.vandusengm.com.

Training
VanDusen Chevrolet Buick GMC Ltd has and will continue to provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Individuals in the following positions will be trained:
All Employees current employees have been trained. All new employees are trained within the 30 days.

 

ACCESSIBLE CUSTOMER SERVICE PLAN
PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements
of the customer service standard.

VanDusen Chevrolet Buick GMC’s plan related to the customer service standard.

How to interact and communicate with people with various types of disabilities.

How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

What to do if a person with a disability is having difficulty in accessing VanDusen Chevrolet Buick GMC Ltd’s goods and services.

Staff will also be trained when changes are made to our plan.

Feedback process
Customers who wish to provide feedback on the way VanDusen Chevrolet Buick GMC Ltd provides goods and services to people with disabilities can verbally advise a manager, or e-mail us at jim.vandusen@vandusengm.com, or call us at 1-888-486-2963.
All feedback, including complaints, will be directed to the appropriate manager.
Customers can expect to hear back in 3 days.

Modifications to this or other policies
Any policy of VanDusen Chevrolet Buick GMC Ltd that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Accessibility Policy

425 Bayly Street West, Ajax ON, L1S 6M3

(905) 427-2500 or (888) 486-2963